Shipping

Everything you need to know about how and when your Eveline Jewelry order reaches you.

Where we ship

We currently ship across the United Kingdom and to a number of international destinations. Availability for your country is confirmed at checkout.

Processing time and order cut-off

Orders are picked, checked and packed within 1 to 2 business days of your order being confirmed. Orders placed before 2:00 pm (GMT), Monday to Friday, are dispatched the same day. Orders placed after the cut-off, or over the weekend, are processed on the next business day.

Delivery time

Once dispatched, your order arrives within 5 to 10 business days (Monday to Friday). This is a guide rather than a guarantee, and can vary with the carrier and the time of year.

Total delivery time

Total delivery time (processing + shipping): 6 to 12 business days from the moment your order is confirmed.

Shipping costs

Shipping is free on every order, with no minimum spend.

Tracking your order

As soon as your order ships, we email you a confirmation with a tracking number so you can follow your parcel. It can take up to 48 hours for the first tracking scan to appear, so don't worry if the status looks quiet at first. You can also check the status on our Track Your Order page.

Customs and import charges

For deliveries outside the UK, any customs duties or import taxes are set by the destination country and are the responsibility of the recipient. We have no control over these charges and cannot predict them in advance.

Incorrect address

Please double-check your delivery address at checkout. If you spot a mistake, email us at info@evelinejewelry.com straight away. If your order hasn't shipped yet we can usually correct it. Once a parcel has been dispatched to an incorrect address, we can't reroute it.

Delayed or lost parcels

If your order hasn't arrived within the stated timeframe, contact us at info@evelinejewelry.com. We reply within 24 business hours and open an investigation with the carrier, with an update back to you within 48 business hours. If a parcel is confirmed lost, we send a replacement or issue a full refund.

Our details

Store name: Eveline Jewelry
Website: evelinejewelry.com
Email: info@evelinejewelry.com
Registered address: 85 Dunstall Hill, Wolverhampton, WV6 0SP, United Kingdom
Contact form: click here

Customer service hours

Business days: Monday to Friday, 9:00 am to 5:00 pm (GMT).

Response time: we reply to every enquiry within 24 business hours.