Privacy Policy

This Privacy Policy explains how Eveline Jewelry collects, uses and protects your personal data when you visit or make a purchase at evelinejewelry.com. We take your privacy seriously and we never sell your information.

Who we are

Eveline Jewelry is the data controller responsible for the personal data described in this policy. Our full contact details are at the bottom of this page.

Information we collect

Depending on how you use our store, we may collect:

  • Contact details: your name, email address, delivery address and phone number;
  • Order information: purchase history, items viewed, and cart contents;
  • Technical data: IP address, browser type and pages visited, collected through cookies;
  • Anything you choose to send us through our contact form or by email.

We never collect or store your full card details. Payments are handled directly by our secure payment provider.

How we use your information

  • To process, pack and deliver your orders;
  • To answer your questions through customer service;
  • To send you marketing emails, but only if you have opted in;
  • To improve our website and to prevent fraud;
  • To meet our legal, tax and accounting obligations.

Legal basis

We process your data to perform our sales contract with you, on the basis of our legitimate interest in improving our service, with your consent (for marketing emails and non-essential cookies), and where we are required to do so by law.

Who we share it with

We do not sell or rent your personal data. We share it only with:

  • Payment providers, to process your transaction securely;
  • Delivery carriers, so your parcel can reach you;
  • Service providers that run our website, analytics and customer support, all bound by confidentiality obligations;
  • Authorities, where the law requires it.

International transfers

Some of our providers may be located outside the UK or the European Economic Area. Where that is the case, we make sure appropriate safeguards are in place, such as standard contractual clauses or an adequacy decision.

How long we keep it

We keep your data only for as long as needed for the purposes above, which normally means for the length of our commercial relationship plus any period we are legally required to retain records for tax and accounting purposes.

Your rights

You have the right to access, correct, delete, restrict, object to and port your personal data. To exercise any of these rights, email us at info@evelinejewelry.com and we will reply within 24 business hours. You also have the right to lodge a complaint with your national data protection authority.

Cookies

Our website uses cookies that are essential to how the site works, along with optional cookies that we only set once you have given your consent. You can change your preferences at any time in your browser settings or through our consent banner. Declining optional cookies does not stop you browsing or ordering. See our Cookie Policy for detail.

Changes to this policy

We may update this policy from time to time. The version published on this page is always the one currently in force.

Our details

Store name: Eveline Jewelry
Website: evelinejewelry.com
Email: info@evelinejewelry.com
Registered address: 85 Dunstall Hill, Wolverhampton, WV6 0SP, United Kingdom
Contact form: click here

Customer service hours

Business days: Monday to Friday, 9:00 am to 5:00 pm (GMT).

Response time: we reply to every enquiry within 24 business hours.