Cancellation Rights

If you are buying as a consumer, you have a statutory right to cancel a distance purchase. This page explains how that right works. It sits alongside our more generous 30-day commercial returns policy, described on our Returns and Refunds Policy page, and you may use whichever is more favourable to you.

The cancellation period

You have 14 days from the day you receive your order to cancel it. You do not need to give a reason, and no penalty applies.

How to cancel

Tell us clearly that you wish to cancel. The simplest way is to email info@evelinejewelry.com with your name, your order number and a statement that you are cancelling. We reply within 24 business hours to confirm and to send you the correct return address.

Sending the item back

Once you have told us you're cancelling, return the item without undue delay and within 14 days of that notice. The direct cost of return postage is yours to cover.

Your refund

We refund everything you paid, including the standard delivery charge, within 14 days of receiving the returned item or of you providing proof that you sent it, whichever comes first. We refund to the same payment method you used to order.

Reduction in value

You may examine a piece as you would in a shop. If an item has been handled beyond what is needed to check its nature and condition, and its value has fallen as a result, we may reduce your refund accordingly.

Exceptions

The statutory cancellation right does not apply to items made to your specification or clearly personalised, such as engraved pieces, or to sealed items unsuitable for return on hygiene grounds once unsealed.

Our details

Store name: Eveline Jewelry
Website: evelinejewelry.com
Email: info@evelinejewelry.com
Registered address: 85 Dunstall Hill, Wolverhampton, WV6 0SP, United Kingdom
Contact form: click here

Customer service hours

Business days: Monday to Friday, 9:00 am to 5:00 pm (GMT).

Response time: we reply to every enquiry within 24 business hours.