Returns and Refunds Policy
We want every piece you order from Eveline Jewelry to feel right. If something isn't quite what you hoped for, you can return it to us under the conditions set out below.
Return window
You have 30 calendar days from the day your order arrives to request a return. This is longer than the statutory 14-day cancellation period described on our Cancellation Rights page, and it applies to every item unless listed under Exclusions below.
Condition of returned items
To be accepted, an item must be:
- Unworn, undamaged and unaltered;
- In its original packaging with any tags, pouches or boxes included;
- Accompanied by your order number.
Jewelry is delicate, so please handle pieces carefully while deciding. We recommend trying items on over a soft surface and avoiding contact with perfume, lotion or water until you are sure you're keeping them.
How to start a return
Email our customer service team at info@evelinejewelry.com with your order number and the item or items you'd like to return. We reply within 24 business hours with return instructions and the correct return address.
Please note that the address shown in our details below is our administrative address, not a returns address. Do not send items back before contacting us, as unannounced parcels cannot be processed.
Return shipping costs
Return postage is paid by the customer, unless the return is our fault, for example if an item arrives faulty, damaged or is not the item you ordered. In those cases we cover the cost of return shipping.
Refunds
Once your return arrives and has been checked, we issue your refund to the original payment method within 10 business days. Depending on your bank, it can take a few extra days for the money to appear on your statement. Original delivery charges are not refunded unless the return was our fault.
Exchanges
We don't offer direct exchanges. If you'd like a different size or a different piece, return the original item for a refund and place a new order.
Faulty or damaged items
If your piece arrives damaged or develops a fault, contact us within 30 days of delivery with your order number and a photo of the issue. We'll arrange a replacement or a full refund, including shipping, at no cost to you.
Exclusions
Gift cards, earrings that have been worn (for hygiene reasons), and personalised or engraved pieces cannot be returned unless they are faulty.
Our details
Store name: Eveline Jewelry
Website: evelinejewelry.com
Email: info@evelinejewelry.com
Registered address: 85 Dunstall Hill, Wolverhampton, WV6 0SP, United Kingdom
Contact form: click here
Customer service hours
Business days: Monday to Friday, 9:00 am to 5:00 pm (GMT).
Response time: we reply to every enquiry within 24 business hours.