Payment Methods
Accepted payment methods
We accept the following:
- Cards: Visa, Mastercard, Maestro, American Express, UnionPay, Elo, JCB and Discover;
- Apple Pay and Google Pay.
The options shown to you can vary slightly by country and appear at checkout.
Currency
The currency your order is charged in is displayed throughout checkout, before you confirm payment. If your card is issued in a different currency, your bank may apply its own conversion rate and fees.
Payment security
All transactions are processed over a secure, encrypted connection. We never store your full card details on our servers. Payment is handled directly by our secure payment provider.
When you are charged
The full amount is taken when you place your order. If we have to cancel all or part of an order, for example because an item is out of stock, we refund the corresponding amount within 10 business days.
Trouble paying?
If your payment is declined or you hit a problem at checkout, first check that your billing address matches the one your bank holds, and that your card allows online purchases. If it still fails, email us at info@evelinejewelry.com, Monday to Friday, 9:00 am to 5:00 pm (GMT). We reply within 24 business hours.
Our details
Store name: Eveline Jewelry
Website: evelinejewelry.com
Email: info@evelinejewelry.com
Registered address: 85 Dunstall Hill, Wolverhampton, WV6 0SP, United Kingdom
Contact form: click here
Customer service hours
Business days: Monday to Friday, 9:00 am to 5:00 pm (GMT).
Response time: we reply to every enquiry within 24 business hours.